Sending in a device for repair

If a fault cannot be repaired, contact SEW­-EURODRIVE Service (see chapter Address list).

Always specify the digits of the status label when contacting the SEW­-EURODRIVE electronics service team. This will enable our Service personnel to assist you more effectively.

Provide the following information when sending the device in for repair:

• Serial number (see nameplate)
• Type designation
• Unit design
• Short description of the application (application, control type, etc.)
• Type of fault
• Accompanying circumstances
• Your own presumptions
• Unusual events preceding the problems, etc.