Via the SEW-EURODRIVE Service team

If there is no active Internet connection, you can have the activation key generated by the SEW-EURODRIVE Service team.

  • You know the SMID of the memory card of your MOVI-C® CONTROLLER. The SMID can be found printed on the memory card, and if there is an active connection to the MOVI-C® CONTROLLER, it can also be found in the License Manager in MOVISUITE®.
  • You know the license key of the software license to be activated.
  1. Contact SEW-EURODRIVE Service and request a license activation for a MOVI-C® CONTROLLER.
    • The service employee on the phone will ask for your customer data, the SMID of your memory card, and the license key of the software license to be activated.
  2. Provide the service employee with the necessary information.
    • The service employee will generate the activation key from the specified SMID and the specified license key.
    • The service employee will communicate the activation key and, if you have purchased a new license, also the relevant software license key to you. The entered license key is used up and cannot be used for any other memory card.
  • You can use the activation key together with the license key to activate the software license on your memory card.