Communication between RobotMonitor and MOVI-C® CONTROLLER not possible

 

 

Problem

Communication between the RobotMonitor and the MOVI-C® CONTROLLER is not possible. The message "NO Communication" is displayed.

Remedy

INFORMATION

In certain situations, particularly in the case of remote access to a system, it may be necessary for the ports used by the RobotMonitor to be enabled by the responsible IT department in the router/VPN/firewall so that the RobotMonitor can connect to the control located in the company network. You can find out which ports the RobotMonitor uses in chapter Establishing a connection to the MOVI-C® CONTROLLER.
  1. Check if "Start Communication" has been pressed.
  2. Check if the set IP address of the MOVI-C® CONTROLLER is correct. You can find the set IP address in MOVISUITE® or in the IEC Editor.
  3. Check whether the connection is made via the engineering port of the MOVI-C® CONTROLLER. The RobotMonitor cannot establish a connection to the MOVI-C® CONTROLLER via the fieldbus interface.
  4. Open the global variable list SEW_GVL_Internal in the IEC Editor.
  5. Navigate to the HMI_MyRobot variable ("MyRobot" corresponds to the name of the robot node that has been defined in MOVISUITE®).
  6. Check this variable and the subordinate blocks fbSimu3D, fbMonitor, and fbProgramEditor for error messages.
  7. In the device tree of the IEC Editor, double-click the object Device.
  8. Open the "Log" tab.
  9. Select the "MOVKIT" entry as the logger.
  10. Click the [Update] button.
  11. Check the messages for errors coming from the communication module of the software module, and eliminate the cause.
    • If the RobotMonitor is still not connected, contact SEW‑EURODRIVE Service.