Send in for repair

Contact SEW Electronics Serviceif you cannot rectify a fault.

Always specify the unit status code number when you contact the SEW electronics service so that our service personnel can assist you more effectively.

Provide the following information when sending the unit in for repair:

• Serial number (see nameplate)
• Type designation
• Short description of the application (application, control via terminals or serial)
• Connected motor (motor voltage, star or delta connection)
• Nature of the error
• Peripheral circumstances
• Your own presumptions as to what has happened
• Unusual events preceding the problem