Fault 13 Encoder 1

Error: 13.01 (0D01hex \| 3329dec) Description: Error during position comparison check
	Response: Encoder 1 – latest critical error
Cause	Measure
Fault detected when comparing raw position and track counter of absolute encoder.	– Check the wiring of the track signals. – Check for EMC-compliant installation. – Replace the encoder. – Replace the encoder card. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.01 (0D01hex | 3329dec)

Description: Error during position comparison check

Response: Encoder 1 – latest critical error

Cause

Measure

Fault detected when comparing raw position and track counter of absolute encoder.

– Check the wiring of the track signals.

– Check for EMC-compliant installation.

– Replace the encoder.

– Replace the encoder card.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.02 (0D02hex \| 3330dec) Description: Unknown encoder type
	Response: Encoder 1 – latest critical error
Cause	Measure
Encoder type not known and not supported by device.	– Check the encoder type. – Contact SEW‑EURODRIVE Service. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.02 (0D02hex | 3330dec)

Description: Unknown encoder type

Response: Encoder 1 – latest critical error

Cause

Measure

Encoder type not known and not supported by device.

– Check the encoder type.

– Contact SEW‑EURODRIVE Service.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.03 (0D03hex \| 3331dec) Description: Invalid data
	Response: Encoder 1 – latest critical error
	Cause	Measure
	Invalid encoder nameplate data (measuring steps/pulses per revolution/multi-turn).	Use a different encoder type. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.
	The ratio of motor encoder resolution and external encoder resolution is too large.	– Check the startup. – Check the project planning. – Check whether a suitable encoder is being used. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.
	The number of pole pairs of the resolver is not equal to 1 in "Single-turn absolute position" position mode.	– Change the positioning mode of the encoder. – Use a resolver that has 1 as its number of pole pairs.

Error: 13.04 (0D04hex \| 3332dec) Description: Track measurement error
	Response: Encoder 1 – latest critical error
Cause	Measure
Error during track measurement.	– Switch the device off and on again. – Check the wiring. – Check for EMC-compliant installation. – Check the encoder. Replace if necessary. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.04 (0D04hex | 3332dec)

Description: Track measurement error

Response: Encoder 1 – latest critical error

Cause

Measure

Error during track measurement.

– Switch the device off and on again.

– Check the wiring.

– Check for EMC-compliant installation.

– Check the encoder. Replace if necessary.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.05 (0D05hex \| 3333dec) Description: Internal warning
	Response: Encoder – warning
Cause	Measure
Encoder signaled a warning.	– Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Clean the sensor.

Error: 13.05 (0D05hex | 3333dec)

Description: Internal warning

Response: Encoder – warning

Cause

Measure

Encoder signaled a warning.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, signal cables, etc.).

– Clean the sensor.

Error: 13.06 (0D06hex \| 3334dec) Description: Signal level too low
	Response: Encoder 1 – latest critical error
Cause	Measure
The amount resulting from the level of the two track signals A and B is lower than the permissible limit.	– Check the wiring. – Check for EMC-compliant installation. – Check the encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.06 (0D06hex | 3334dec)

Description: Signal level too low

Response: Encoder 1 – latest critical error

Cause

Measure

The amount resulting from the level of the two track signals A and B is lower than the permissible limit.

– Check the wiring.

– Check for EMC-compliant installation.

– Check the encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.07 (0D07hex \| 3335dec) Description: Signal level too high
	Response: Encoder 1 – latest critical error
Cause	Measure
The amount resulting from both or one of the two track signals A and B exceeds the permitted limit.	Check the transmission ratio of the resolver in use.

Error: 13.07 (0D07hex | 3335dec)

Description: Signal level too high

Response: Encoder 1 – latest critical error

Cause

Measure

The amount resulting from both or one of the two track signals A and B exceeds the permitted limit.

Check the transmission ratio of the resolver in use.

Error: 13.08 (0D08hex \| 3336dec) Description: Error during level monitoring
	Response: Encoder 1 – latest critical error
Cause	Measure
The amount resulting from the level of the two track signals A and B exceeds the permissible limit.	Check the mounting position of the resolver.

Error: 13.08 (0D08hex | 3336dec)

Description: Error during level monitoring

Response: Encoder 1 – latest critical error

Cause

Measure

The amount resulting from the level of the two track signals A and B exceeds the permissible limit.

Check the mounting position of the resolver.

Error: 13.09 (0D09hex \| 3337dec) Description: Error during quadrant check
	Response: Encoder 1 – latest critical error
Cause	Measure
Error checking quadrants (sine tracks/cosine tracks).	– Switch the device off and on again. – Check the wiring. – Check for EMC-compliant installation. – Check the encoder. Replace if necessary. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.09 (0D09hex | 3337dec)

Description: Error during quadrant check

Response: Encoder 1 – latest critical error

Cause

Measure

Error checking quadrants (sine tracks/cosine tracks).

– Switch the device off and on again.

– Check the wiring.

– Check for EMC-compliant installation.

– Check the encoder. Replace if necessary.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.10 (0D0Ahex \| 3338dec) Description: Position tolerance range exceeded
	Response: Encoder 1 – latest critical error
Cause	Measure
Jump in position impermissibly large.	– Check the startup parameters. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.10 (0D0Ahex | 3338dec)

Description: Position tolerance range exceeded

Response: Encoder 1 – latest critical error

Cause

Measure

Jump in position impermissibly large.

– Check the startup parameters.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, signal cables, etc.).

– Replace the encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.11 (0D0Bhex \| 3339dec) Description: Encoder data timeout
	Response: Encoder 1 – latest critical error
	Cause	Measure
	Internal error detected in resolver evaluation.	Check for EMC-compliant installation.
	Communication to the encoder has failed.	Contact SEW-EURODRIVE Service.

Error: 13.12 (0D0Chex \| 3340dec) Description: Emergency
	Response: Encoder 1 – latest critical error
Cause	Measure
CANopen encoder signals emergency.	For measures to correct the error, refer to the documentation of the respective encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.12 (0D0Chex | 3340dec)

Description: Emergency

Response: Encoder 1 – latest critical error

Cause

Measure

CANopen encoder signals emergency.

For measures to correct the error, refer to the documentation of the respective encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.13 (0D0Dhex \| 3341dec) Description: Initialization error
	Response: Encoder 1 – latest error
Cause	Measure
Communication error detected on RS485 interface during initialization.	– Check the wiring. – Check the startup parameters. – Check the encoder settings. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.13 (0D0Dhex | 3341dec)

Description: Initialization error

Response: Encoder 1 – latest error

Cause

Measure

Communication error detected on RS485 interface during initialization.

– Check the wiring.

– Check the startup parameters.

– Check the encoder settings.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.14 (0D0Ehex \| 3342dec) Description: Communication error
	Response: Encoder 1 – latest error
Cause	Measure
Faulty communication with encoder.	– Check the voltage supply. – Check for EMC-compliant installation. – Check the wiring. – Replace the encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.14 (0D0Ehex | 3342dec)

Description: Communication error

Response: Encoder 1 – latest error

Cause

Measure

Faulty communication with encoder.

– Check the voltage supply.

– Check for EMC-compliant installation.

– Check the wiring.

– Replace the encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.15 (0D0Fhex \| 3343dec) Description: System error
	Response: Encoder 1 – latest critical error
Cause	Measure
System error while evaluating encoder.	– Check the setting of the encoder numerator/denominator factors. – Check whether the frame length matches the set transmission rate. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.15 (0D0Fhex | 3343dec)

Description: System error

Response: Encoder 1 – latest critical error

Cause

Measure

System error while evaluating encoder.

– Check the setting of the encoder numerator/denominator factors.

– Check whether the frame length matches the set transmission rate.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.16 (0D10hex \| 3344dec) Description: High level in data line – critical fault
	Response: Encoder 1 – latest critical error
Cause	Measure
Permanent high level of data signal.	– Check the wiring. – Check the encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.16 (0D10hex | 3344dec)

Description: High level in data line – critical fault

Response: Encoder 1 – latest critical error

Cause

Measure

Permanent high level of data signal.

– Check the wiring.

– Check the encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.17 (0D11hex \| 3345dec) Description: High level in data line – fault
	Response: Encoder 1 – latest error
Cause	Measure
Permanent high level of data signal.	– Check the wiring. – Check the encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.17 (0D11hex | 3345dec)

Description: High level in data line – fault

Response: Encoder 1 – latest error

Cause

Measure

Permanent high level of data signal.

– Check the wiring.

– Check the encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.18 (0D12hex \| 3346dec) Description: Low level in data line – critical error
	Response: Encoder 1 – latest critical error
Cause	Measure
Permanent low level of data signal.	– Check the wiring. – Check the encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.18 (0D12hex | 3346dec)

Description: Low level in data line – critical error

Response: Encoder 1 – latest critical error

Cause

Measure

Permanent low level of data signal.

– Check the wiring.

– Check the encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.19 (0D13hex \| 3347dec) Description: Low level in data line – error
	Response: Encoder 1 – latest error
Cause	Measure
Permanent low level of data signal.	– Check the wiring. – Check the encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.19 (0D13hex | 3347dec)

Description: Low level in data line – error

Response: Encoder 1 – latest error

Cause

Measure

Permanent low level of data signal.

– Check the wiring.

– Check the encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.20 (0D14hex \| 3348dec) Description: SSI encoder – critical fault
	Response: Encoder 1 – latest critical error
Cause	Measure
SSI encoder detected a critical fault.	– Check the startup parameters. – Check the settings on the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder. Note that in the manual mode "emergency mode", you can move the drive even if the external position encoder is faulty.

Error: 13.20 (0D14hex | 3348dec)

Description: SSI encoder – critical fault

Response: Encoder 1 – latest critical error

Cause

Measure

SSI encoder detected a critical fault.

– Check the startup parameters.

– Check the settings on the SSI encoder.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, signal cables, etc.).

– Replace the encoder.

Note that in the manual mode "emergency mode", you can move the drive even if the external position encoder is faulty.

Error: 13.21 (0D15hex \| 3349dec) Description: SSI encoder – fault
	Response: Encoder 1 – latest error
Cause	Measure
SSI encoder detected an error.	– Check the startup parameters. – Check the settings on the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder. Note that in the manual mode "emergency mode", you can move the drive even if the external position encoder is faulty.

Error: 13.21 (0D15hex | 3349dec)

Description: SSI encoder – fault

Response: Encoder 1 – latest error

Cause

Measure

SSI encoder detected an error.

– Check the startup parameters.

– Check the settings on the SSI encoder.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, signal cables, etc.).

– Replace the encoder.

Note that in the manual mode "emergency mode", you can move the drive even if the external position encoder is faulty.

Error: 13.22 (0D16hex \| 3350dec) Description: Critical internal error
	Response: Encoder 1 – latest critical error
Cause	Measure
Encoder signaled internal fault.	– Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.22 (0D16hex | 3350dec)

Description: Critical internal error

Response: Encoder 1 – latest critical error

Cause

Measure

Encoder signaled internal fault.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, signal cables, etc.).

– Replace the encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.23 (0D17hex \| 3351dec) Description: Internal error
	Response: Encoder 1 – latest error
Cause	Measure
Encoder signaled internal fault. The encoder error code is displayed in MOVISUITE® in the [Diagnostics] > [Error memory T.] parameter group in the "Internal" parameter.	– Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.23 (0D17hex | 3351dec)

Description: Internal error

Response: Encoder 1 – latest error

Cause

Measure

Encoder signaled internal fault.

The encoder error code is displayed in MOVISUITE® in the [Diagnostics] > [Error memory T.] parameter group in the "Internal" parameter.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, signal cables, etc.).

– Replace the encoder.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.24 (0D18hex \| 3352dec) Description: Travel range exceeded
	Response: Encoder 1 – latest error
Cause	Measure
Current position mode does not enable larger travel range.	– Ensure that the multi-turn encoder remains within the configured track range. – Check the limits. – Check the "Position mode" parameter. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.24 (0D18hex | 3352dec)

Description: Travel range exceeded

Response: Encoder 1 – latest error

Cause

Measure

Current position mode does not enable larger travel range.

– Ensure that the multi-turn encoder remains within the configured track range.

– Check the limits.

– Check the "Position mode" parameter.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.25 (0D19hex \| 3353dec) Description: Error during encoder startup
	Response: Output stage inhibit
Cause	Measure
Error during encoder start-up.	Switch the device off, check the connection of the encoder, and switch the device on again.

Error: 13.25 (0D19hex | 3353dec)

Description: Error during encoder startup

Response: Output stage inhibit

Cause

Measure

Error during encoder start-up.

Switch the device off, check the connection of the encoder, and switch the device on again.

Error: 13.26 (0D1Ahex \| 3354dec) Description: Digital motor integration – critical error
	Response: Encoder 1 – latest critical error
Cause	Measure
The encoder of the digital motor integration has detected an error. The exact cause of the fault is displayed in the fault status of the subslave.	– Check for EMC-compliant installation. – Replace the encoder.

Error: 13.26 (0D1Ahex | 3354dec)

Description: Digital motor integration – critical error

Response: Encoder 1 – latest critical error

Cause

Measure

The encoder of the digital motor integration has detected an error. The exact cause of the fault is displayed in the fault status of the subslave.

– Check for EMC-compliant installation.

– Replace the encoder.

Error: 13.27 (0D1Bhex \| 3355dec) Description: Digital motor integration – error
	Response: Encoder 1 – latest error
Cause	Measure
The encoder of the digital motor integration has detected an error. The exact cause of the fault is displayed in the fault status of the subslave.	– Check for EMC-compliant installation. – Replace the encoder.

Error: 13.27 (0D1Bhex | 3355dec)

Description: Digital motor integration – error

Response: Encoder 1 – latest error

Cause

Measure

The encoder of the digital motor integration has detected an error. The exact cause of the fault is displayed in the fault status of the subslave.

– Check for EMC-compliant installation.

– Replace the encoder.

Error: 13.28 (0D1Chex \| 3356dec) Description: Digital motor integration – warning
	Response: Encoder – warning
Cause	Measure
The encoder of the digital motor integration has signaled a warning. The exact cause is displayed in the status of the subslave.	Check for EMC-compliant installation.

Error: 13.28 (0D1Chex | 3356dec)

Description: Digital motor integration – warning

Response: Encoder – warning

Cause

Measure

The encoder of the digital motor integration has signaled a warning. The exact cause is displayed in the status of the subslave.

Check for EMC-compliant installation.

Error: 13.29 (0D1Dhex \| 3357dec) Description: Absolute position invalid
	Response: Encoder 1 – latest error
Cause	Measure
A diagnostics error was detected while evaluating the absolute encoder position. Referencing has been canceled.	– Reference the drive again. – If the error occurs repeatedly, contact SEW‑EURODRIVE Service. Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.

Error: 13.29 (0D1Dhex | 3357dec)

Description: Absolute position invalid

Response: Encoder 1 – latest error

Cause

Measure

A diagnostics error was detected while evaluating the absolute encoder position. Referencing has been canceled.

– Reference the drive again.

– If the error occurs repeatedly, contact SEW‑EURODRIVE Service.

Note that in the manual mode "emergency mode", you can move the drive using the motor encoder even if the external position encoder is faulty.