Fault 13 Encoder 1
Fault: 13.1 (0D01hex | 3329dec) Description: Error during position comparison check | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Fault detected when comparing raw position and track counter of absolute encoder. | – Check the wiring of track signals. – Check for EMC-compliant installation. – Replace the encoder. – Replace the encoder card.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.5 (0D05hex | 3333dec) Description: Internal warning | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Encoder signaled warning. | – Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Clean the sensor. | |
Fault: 13.10 (0D0Ahex | 3338dec) Description: Position tolerance range exceeded | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Jump in position impermissibly large. | – Check the startup parameters. – Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Replace the encoder.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.11 (0D0Bhex | 3339dec) Description: Encoder data timeout | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Internal fault detected in resolver evaluation. | Check for EMC-compliant installation. | |
Communication to the encoder has failed. | Contact SEW-EURODRIVE Service. | |
Fault: 13.13 (0D0Dhex | 3341dec) Description: Initialization error | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Communication error during initialization. | – Check the wiring. – Check the startup parameters. Check the encoder settings.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.14 (0D0Ehex | 3342dec) Description: Communication error | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Faulty communication with encoder. | – Check the voltage supply. – Check for EMC-compliant installation. – Check the wiring.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.17 (0D11hex | 3345dec) Description: High level in data line – fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Permanent high level of data signal. | – Check the wiring. – Check the encoder.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder in the event of a faulty external position encoder. | |
Fault: 13.19 (0D13hex | 3347dec) Description: Low level in data line – fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Permanent low level of data signal. | – Check the wiring. – Check the encoder.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder in the event of a faulty external position encoder. | |
Fault: 13.21 (0D15hex | 3349dec) Description: SSI encoder – fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
SSI encoder detected a fault. | – Check the startup parameters. – Check the settings of the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Replace the encoder.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.23 (0D17hex | 3351dec) Description: Internal fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Encoder detected internal fault.
NOTE In MOVISUITE®, the encoder fault code is displayed in the parameter "Internal" in the parameter group [Diagnostics] > [Fault memory T.]. | – Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Replace the encoder.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.50 (0D32hex | 3378dec) Description: Safety card encoder fault | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Encoder fault detected on safety card. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.51 (0D33hex | 3379dec) Description: Safety card encoder warning | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Encoder fault detected while safety sub-function is inactive. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.52 (0D34hex | 3380dec) Description: Encoder signal fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Unexpected encoder signals. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.53 (0D35hex | 3381dec) Description: Maximum frequency exceeded | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Maximum permitted signal frequency exceeded. | – Check the maximum input frequency. – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.54 (0D36hex | 3382dec) Description: Cross comparison error | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Cross comparison error in encoder evaluation. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.55 (0D37hex | 3383dec) Description: Level monitoring | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Track signal level not within tolerance band. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.56 (0D38hex | 3384dec) Description: Maximum speed exceeded while encoder fault muting is active | ||
|---|---|---|
| Response: FS – system error | |
Cause | Measure | |
Maximum permitted speed exceeded and encoder fault muting active. | – Check the maximum speed of the application while encoder fault muting is active and adjust, if necessary. – Check the parameter setting of the safety card and adjust it, if necessary. | |
Fault: 13.57 (0D39hex | 3385dec) Description: Maximum speed exceeded | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Maximum permitted speed exceeded. | – Check the maximum speed of the application and adjust it, if necessary. – Check the parameter setting of the safety card and adjust it, if necessary. | |
Fault: 13.58 (0D3Ahex | 3386dec) Description: Detection limit exceeded | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Speed exceeded detection limit. | – Check the maximum speed of the application and adjust, if necessary. – Check the parameter setting of the safety card and adjust, if necessary. | |
Fault: 13.59 (0D3Bhex | 3387dec) Description: Encoder no longer referenced | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Diagnostics error detected during encoder evaluation. Referencing is canceled. | – Eliminate the cause of the fault. – Reference the encoder again. | |
Fault: 13.60 (0D3Chex | 3388dec) Description: Travel limit exceeded | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Travel limit violated for an application with limited travel distance. | – Check the startup parameters. – Check the application. – Perform referencing again. | |
Fault: 13.61 (0D3Dhex | 3389dec) Description: Wrong number of bits per telegram | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The number of bits received per telegram does not match the number of parameterized bits. | – Check the startup parameters. – Check the wiring. – Check interference sources. | |
Fault: 13.62 (0D3Ehex | 3390dec) Description: Wrong cycle frequency | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Measured clock does not correspond with parameterized clock. | – Check the startup parameters. – Check the wiring. – Check interference sources. | |
Fault: 13.64 (0D40hex | 3392dec) Description: Inconsistent or corrupt data | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Inconsistent or corrupt data detected during encoder evaluation. | – Check interference sources (e.g. from EMC area). – Check the encoder cable or the shield. – Check the startup parameters. | |
Fault: 13.65 (0D41hex | 3393dec) Description: Illumination color error | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The lighting color in the encoder data does not match the lighting color in use. | – Switch the device off and on again. – If the fault occurs repeatedly, replace the encoder and send it together with the fault number to SEW-EURODRIVE. For further support, contact SEW-EURODRIVE Service. | |
Fault: 13.66 (0D42hex | 3394dec) Description: No position code visible | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Optical encoder cannot decode valid barcode/matrix code in field of view. | – Check the code tape for damage (e.g. gaps, covering, soiling, reflecting materials, or ambient light sources). – Check the optical system of the encoder for damage or dirt. – Check diagnostic data indicating faulty assembly. – Check the encoder for proper mounting, such as distance to the code tape, lateral offset or twisting. – To make the system more robust, increase the value of the "Threshold for tolerated faults – PXV encoder". – If the fault occurs repeatedly, replace the encoder and send it together with the fault number to SEW-EURODRIVE. For further support, contact SEW-EURODRIVE Service. | |
Fault: 13.67 (0D43hex | 3395dec) Description: SSI encoder – warning | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The SSI encoder signaled a warning. | – Check the startup parameters. – Check the settings of the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Replace the encoder.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.68 (0D44hex | 3396dec) Description: Internal fault – overflow | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Overflow detected during internal calculation. | Adjust the startup parameters, such as numerator scaling/denominator scaling. | |
Fault: 13.69 (0D45hex | 3397dec) Description: Invalid HIPERFACE® communication | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Failure to establish connection with encoder. | – Acknowledge the encoder fault in the basic unit. – Check the voltage supply. – Check interference sources (e.g. from EMC). – Check the wiring.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.70 (0D46hex | 3398dec) Description: Error detecting low level | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Fault detected while sensing low level. | – Check the wiring. – Check the encoder. – If the fault occurs repeatedly, replace the safety card and send it together with the fault number to SEW-EURODRIVE. For further support, contact SEW-EURODRIVE Service.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.71 (0D47hex | 3399dec) Description: Response time of safety card exceeded | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The response time for calculating the speed or acceleration cannot be adhered to. This can have the following reasons: – The safety card has received more corrupt telegrams from the encoder than the error tolerance allows. – The actual refresh time of the encoder is greater than parameterized. | – Check the wiring. – Check the encoder. – Adjust the refresh time to the values in the encoder documentation. – If the fault occurs repeatedly, replace the safety card and send it together with the fault number to SEW-EURODRIVE. For further support, contact SEW-EURODRIVE Service.
NOTE In "emergency mode" manual mode, you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.72 (0D48hex | 3400dec) Description: Internal fault – overflow during position detection | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Overflow detected during internal calculation of the position. | Adjust the startup parameters, for example: – Numerator scaling/denominator scaling of the encoder. – User units of the position. | |
Fault: 13.73 (0D49hex | 3401dec) Description: Encoder range overflow pending | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The encoder is just before overflow. The system is too fast. The position difference is above the 1/4 encoder range. With 1/2 encoder range, an undetected reversal of the direction of rotation occurs and consequently a permanent error in position. | – Reduce the system speed. – Use an encoder with a larger encoder measuring range (resolution/multi-turn range). | |
Fault: 13.75 (0D4Bhex | 3403dec) Description: Internal communication error | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Internal fault detected in encoder communication. | – Check the supply voltage. – Check the slot and plug connections. – Check for EMC-compliant installation. – Check the wiring. NOTE In "emergency mode" manual mode,you can move the drive using the motor encoder if the external position encoder is faulty. | |
Fault: 13.76 (0D4Chex | 3404dec) Description: Incompatible encoder | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
The connected encoder is not compatible with the configured encoder. | – Adjust the configuration. – Connect a compatible encoder. | |
Fault: 13.77 (0D4Dhex | 3405dec) Description: Automatic pairing not possible | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Automatic pairing cannot be performed on a MOVIDRIVE® double-axis module. | In the Assist CS.. tool, reset the pairing of the safe MOVILINK® DDI encoder using the menu command [MOVILINK® DDI encoder] > [Perform pairing]. | |
If the safe MOVILINK® DDI encoder is not new, the error can be triggered once during startup of a MOVIDRIVE® double-axis module | If the error occurs repeatedly, contact SEW-EURODRIVE Service. | |
Fault: 13.78 (0D4Ehex | 3406dec) Description: Invalid process data | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The encoder cannot calculate valid actual values. | – Check the wiring. – Check the encoder. – If the error occurs repeatedly, replace the safety option and send it together with the error number to SEW-EURODRIVE. For further support, contact SEW-EURODRIVE Service. | |
Fault: 13.79 (0D4Fhex | 3407dec) Description: Stop of application requested | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Error detected that can result in a defective encoder of defective system. Encoder requested application stop. | – Observe the additional error message of the safety option sub-component. Identify the exact cause of this error message and take the appropriate measures to correct the error. – If the error occurs repeatedly, contact SEW-EURODRIVE Service. | |
Fault: 13.80 (0D50hex | 3408dec) Description: Firmware signature of safe MOVILINK® DDI encoder faulty | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
The firmware of the safe MOVILINK® DDI encoder could not be confirmed on one or both channels. | – Generate the firmware checksum of the safe MOVILINK® DDI encoder in the Assist CS..A tool. – If the error occurs repeatedly, contact SEW-EURODRIVE Service. | |
Fault: 13.81 (0D51hex | 3409dec) Description: Safe MOVILINK® DDI encoder – temperature monitoring error | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Error detected during temperature monitoring. | Reduce the motor temperature. | |
