Fault 13 Encoder 1
Fault: 13.1 (0D01hex | 3329dec) Description: Fault during position comparison check | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Fault detected when comparing raw position and track counter of absolute encoder. | – Check the wiring of the track signals. – Check for EMC-compliant installation. – Replace the encoder. – Replace the encoder card.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.5 (0D05hex | 3333dec) Description: Internal warning | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Encoder has signaled a warning. | – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Clean the sensor. | |
Fault: 13.10 (0D0Ahex | 3338dec) Description: Positional tolerance range exceeded | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Jump in position impermissibly large. | – Check the startup parameters. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.11 (0D0Bhex | 3339dec) Description: Encoder data timeout | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Internal fault detected in resolver evaluation. | Check for EMC-compliant installation. | |
1Communication to the encoder has failed. | Contact SEW-EURODRIVE Service. | |
Fault: 13.13 (0D0Dhex | 3341dec) Description: Initialization fault | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Communication fault during initialization. | – Check the wiring. – Check the startup parameters. – Check the encoder settings.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.14 (0D0Ehex | 3342dec) Description: Communication fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Faulty communication with encoder. | – Check the voltage supply. – Check for EMC-compliant installation. – Check the wiring.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.17 (0D11hex | 3345dec) Description: High level in signal cable – fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Permanent high level of data signal detected. | – Check the wiring. – Check the encoder.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.19 (0D13hex | 3347dec) Description: Low level in signal cable – fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Permanent low level of data signal detected. | – Check the wiring. – Check the encoder.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.21 (0D15hex | 3349dec) Description: SSI encoder – fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
SSI encoder has detected a fault. | – Check the startup parameters. – Check the settings on the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
INFORMATION In "Emergency mode" manual mode, you can move the drive even with a faulty external position encoder. | |
Fault: 13.23 (0D17hex | 3351dec) Description: Internal fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Encoder has detected an internal fault.
INFORMATION The encoder fault code is displayed in MOVISUITE® in the [Diagnostics] > [Fault memory T.] parameter group in the "Internal" parameter. | – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.50 (0D32hex | 3378dec) Description: Safety card encoder fault | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Encoder fault detected on safety card. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.51 (0D33hex | 3379dec) Description: Safety card encoder warning | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Encoder fault detected while drive safety sub-function is inactive. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.52 (0D34hex | 3380dec) Description: Encoder signal fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Unexpected encoder signals detected. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.53 (0D35hex | 3381dec) Description: Maximum frequency exceeded | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Maximum permitted signal frequency exceeded. | – Check the maximum input frequency. – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.54 (0D36hex | 3382dec) Description: Cross comparison fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Cross comparison fault in encoder evaluation. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.55 (0D37hex | 3383dec) Description: Level monitoring | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Track signal level outside tolerance band. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 13.56 (0D38hex | 3384dec) Description: Maximum speed exceeded while encoder fault muting is active | ||
|---|---|---|
| Response: FS – system fault | |
Cause | Measure | |
Permitted maximum speed exceeded while encoder fault muting is active. | – Check the maximum speed of the application while encoder fault muting is active and adjust if necessary. – Check the parameterization of the safety card and adjust if necessary. | |
Fault: 13.57 (0D39hex | 3385dec) Description: Maximum speed exceeded | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Permitted maximum speed exceeded. | – Check the maximum speed of the application and adjust if necessary. – Check the parameterization of the safety card and adjust if necessary. | |
Fault: 13.58 (0D3Ahex | 3386dec) Description: Detection limit exceeded | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Speed has exceeded the detection limit. | – Check the maximum speed of the application and adjust if necessary. – Check the parameterization of the safety card and adjust if necessary. | |
Fault: 13.59 (0D3Bhex | 3387dec) Description: Encoder no longer referenced | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Diagnostics fault detected during encoder evaluation. Referencing is canceled. | – Remove the cause of the fault. – Reference the encoder again. | |
Fault: 13.60 (0D3Chex | 3388dec) Description: Travel limit exceeded | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Travel limit violated for an application with limited travel distance. | – Check the startup parameters. – Check the application. – Perform referencing again. | |
Fault: 13.61 (0D3Dhex | 3389dec) Description: Wrong number of bits per telegram | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The number of bits received per telegram does not correspond to the parameterized number of bits. | – Check the startup parameters. – Check the wiring. – Check interference sources. | |
Fault: 13.62 (0D3Ehex | 3390dec) Description: Wrong clock frequency | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The measured clock does not correspond to the parameterized clock. | – Check the startup parameters. – Check the wiring. – Check interference sources. | |
Fault: 13.64 (0D40hex | 3392dec) Description: Inconsistent or corrupt data | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Inconsistent or corrupt data detected during encoder evaluation. | – Check interference sources (e.g. from the area of EMC). – Check the encoder cable or shield. – Check the startup parameters. | |
Fault: 13.65 (0D41hex | 3393dec) Description: Illumination color fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The lighting color in the encoder data does not match the lighting color in use. | – Switch the device off and on again. – If the fault occurs repeatedly, replace the encoder and send it to SEW‑EURODRIVE together with the fault number. For further support, contact SEW‑EURODRIVE Service. | |
Fault: 13.66 (0D42hex | 3394dec) Description: No position code visible | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Optical encoder cannot decode valid barcode/matrix code in field of view. | – Check the code tape for damage (e.g. gaps, covering, contamination, reflecting materials, or ambient light sources). – Check the optical system of the encoder for damage or dirt. – Check diagnostic data indicating faulty assembly. – Check the encoder for proper mounting, such as distance to the code tape, lateral offset or twisting. – To make the system more robust, increase the value of the "Threshold for tolerated faults – PXV encoder". – If the fault occurs repeatedly, replace the encoder and send it to SEW‑EURODRIVE together with the fault number. For further support, contact SEW‑EURODRIVE Service. | |
Fault: 13.67 (0D43hex | 3395dec) Description: SSI encoder – warning | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The SSI encoder has signaled a warning. | – Check the startup parameters. – Check the settings on the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
INFORMATION In "Emergency mode" manual mode, you can move the drive even with a faulty external position encoder. | |
Fault: 13.68 (0D44hex | 3396dec) Description: Internal fault – overflow | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Overflow detected during internal calculation. | Adjust the startup parameters, such as numerator scaling/denominator scaling. | |
Fault: 13.69 (0D45hex | 3397dec) Description: Invalid HIPERFACE® communication | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Failure to establish connection with encoder. | – Acknowledge the encoder fault in the basic device. – Check the voltage supply. – Check interference sources (e.g. from the area of EMC). – Check the wiring.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.70 (0D46hex | 3398dec) Description: Fault detecting low level | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Fault detected while detecting the low level. | – Check the wiring. – Check the encoder. – If the fault occurs repeatedly, replace the safety card and send it together with the fault number to SEW‑EURODRIVE. For further support, contact SEW‑EURODRIVE Service.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.71 (0D47hex | 3399dec) Description: Response time of safety card exceeded | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The response time for calculating the speed or acceleration cannot be adhered to. This can be due to the following reasons: – The safety card has received more corrupt telegrams from the encoder than the fault tolerance allows. – The actual refresh time of the encoder is greater than parameterized. | – Check the wiring. – Check the encoder. – Adjust the refresh time to the value in the encoder documentation. – If the fault occurs repeatedly, replace the safety card and send it together with the fault number to SEW‑EURODRIVE. For further support, contact SEW‑EURODRIVE Service.
INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.72 (0D48hex | 3400dec) Description: Internal fault – overflow during position calculation | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Overflow detected during internal calculation of the position. | Adjust startup parameters, for example: – Numerator scaling/denominator scaling of the encoder – User units of the position | |
Fault: 13.73 (0D49hex | 3401dec) Description: Encoder range overflow pending | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The encoder is just before overflow. The system is too fast. The position difference is above the 1/4 encoder range. In the case of the 1/2 encoder range, an undetected direction of rotation reversal occurs and consequently a permanent fault in position. | – Reduce the system speed. – Use an encoder with a larger encoder measuring range (resolution/multi-turn range). | |
Fault: 13.75 (0D4Bhex | 3403dec) Description: Internal communication fault | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Internal fault detected in encoder communication. | – Check the voltage supply. – Check the slot and plug-in connection. – Check for EMC-compliant installation. – Check the wiring. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 13.76 (0D4Chex | 3404dec) Description: Incompatible encoder | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
The connected encoder is not compatible with the configured encoder. | – Adjust the configuration. – Connect a compatible encoder. | |
Fault: 13.77 (0D4Dhex | 3405dec) Description: Automatic pairing not possible | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
Automatic pairing cannot be performed on a MOVIDRIVE® double-axis module. | In the Assist CS.. tool, reset the pairing of the safe MOVILINK® DDI encoder using the menu command [MOVILINK® DDI encoder] > [Perform pairing]. | |
If the safe MOVILINK® DDI encoder is not new, the fault can be triggered once during startup of a MOVIDRIVE® double-axis module. | If the fault occurs repeatedly, contact SEW-EURODRIVE Service. | |
Fault: 13.78 (0D4Ehex | 3406dec) Description: Invalid process data | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
The encoder cannot calculate valid actual values. | – Check the wiring. – Check the encoder. – If the fault occurs repeatedly, replace the safety option and send it together with the fault number to SEW‑EURODRIVE Service. For further support, contact SEW‑EURODRIVE Service. | |
Fault: 13.79 (0D4Fhex | 3407dec) Description: Stop of application requested | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
A fault has been detected that could result in a defect in the encoder or the system. The encoder has requested that the application be stopped. | – Observe the additional fault message of the safety option subcomponent. Identify the exact cause of this fault message and take the appropriate measures to eliminate the fault. – If the fault occurs repeatedly, contact SEW‑EURODRIVE Service. | |
Fault: 13.80 (0D50hex | 3408dec) Description: Firmware signature of safe MOVILINK® DDI encoder faulty | ||
|---|---|---|
| Response: FS – encoder fault | |
Cause | Measure | |
The firmware of the safe MOVILINK® DDI encoder could not be confirmed on one or both channels. | – Generate the firmware checksum of the safe MOVILINK® DDI encoder in the Assist CS..A tool. – If the fault occurs repeatedly, contact SEW‑EURODRIVE Service. | |
Fault: 13.81 (0D51hex | 3409dec) Description: Safe MOVILINK® DDI encoder – temperature monitoring fault | ||
|---|---|---|
| Response: FS – warning | |
Cause | Measure | |
Fault detected during temperature monitoring. | Reduce the motor temperature. | |
