Fault 14 Encoder 2
Fault: 14.1 (0E01hex | 3585dec) Description: Error during position comparison check | ||
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Cause | Measure | |
Fault detected when comparing raw position and track counter of absolute encoder. | – Check the wiring of the track signals. – Check for EMC-compliant installation. – Replace the encoder. – Replace the encoder card.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.2 (0E02hex | 3586dec) Description: Unknown encoder type | ||
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Cause | Measure | |
Encoder type not known and not supported by inverter. | – Check the encoder type. – Contact SEW‑EURODRIVE Service.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.3 (0E03hex | 3587dec) Description: Invalid data | ||
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Cause | Measure | |
Invalid encoder nameplate data (measuring steps/pulses per revolution/multi-turn). | Use a different encoder type.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
The ratio of motor encoder resolution and external encoder resolution is too large. | – Check the startup. – Check the project planning. – Check whether a suitable encoder is being used.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.4 (0E04hex | 3588dec) Description: Track measurement error | ||
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Cause | Measure | |
Error during track measurement. | – Switch the device off and on again. – Check the wiring. – Check for EMC-compliant installation. – Check the encoder. Replace if necessary.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.5 (0E05hex | 3589dec) Description: Internal warning | ||
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Cause | Measure | |
Encoder signaled a warning. | – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Clean the sensor. | |
Fault: 14.6 (0E06hex | 3590dec) Description: Signal level too low | ||
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Cause | Measure | |
The amount of both or one of the track signals A and B is below the permitted limit. | – Check the wiring. – Check for EMC-compliant installation. – Check the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.7 (0E07hex | 3591dec) Description: Signal level too high | ||
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Cause | Measure | |
The amount resulting from both or one of the two track signals A and B exceeds the permitted limit. | Check the transmission ratio of the resolver in use. | |
Fault: 14.8 (0E08hex | 3592dec) Description: Error during level monitoring | ||
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Cause | Measure | |
The amount resulting from the level of the two track signals A and B exceeds the permissible limit. | Check the mounting position of the resolver. | |
Fault: 14.9 (0E09hex | 3593dec) Description: Error during quadrant check | ||
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Cause | Measure | |
Error checking quadrants (sine tracks/cosine tracks). | – Switch the device off and on again. – Check the wiring. – Check for EMC-compliant installation. – Check the encoder. Replace if necessary.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.10 (0E0Ahex | 3594dec) Description: Position tolerance range exceeded | ||
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Cause | Measure | |
Jump in position impermissibly large. | – Check the startup parameters. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.11 (0E0Bhex | 3595dec) Description: Encoder data timeout | ||
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Cause | Measure | |
Communication to encoder failed. | Contact SEW-EURODRIVE Service. | |
Internal fault detected in resolver evaluation. | Check for EMC-compliant installation. | |
Fault: 14.12 (0E0Chex | 3596dec) Description: Emergency | ||
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Cause | Measure | |
CANopen encoder signals emergency. | For measures to correct the fault, refer to the documentation of the respective encoder.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.13 (0E0Dhex | 3597dec) Description: Initialization error | ||
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Cause | Measure | |
Communication error during initialization. | – Check the wiring. – Check the startup parameters. – Check the encoder settings.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.14 (0E0Ehex | 3598dec) Description: Communication error | ||
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Cause | Measure | |
Faulty encoder communication. | – Check the voltage supply. – Check for EMC-compliant installation. – Check the wiring.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.15 (0E0Fhex | 3599dec) Description: System error | ||
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Cause | Measure | |
System error while evaluating encoder. | – Check the setting of the encoder numerator/denominator factors. – Check whether the frame length matches the set transmission rate.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.16 (0E10hex | 3600dec) Description: High level in data line – critical fault | ||
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Cause | Measure | |
Permanent high level of data signal. | – Check the wiring. – Check the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.17 (0E11hex | 3601dec) Description: High level in data line – fault | ||
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Cause | Measure | |
Permanent high level of data signal. | – Check the wiring. – Check the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.18 (0E12hex | 3602dec) Description: Low level in data line – critical fault | ||
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Cause | Measure | |
Permanent low level of data signal. | – Check the wiring. – Check the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.19 (0E13hex | 3603dec) Description: Low level in data line – fault | ||
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Cause | Measure | |
Permanent low level of data signal. | – Check the wiring. – Check the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.20 (0E14hex | 3604dec) Description: SSI encoder – critical fault | ||
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Cause | Measure | |
SSI encoder signaled a critical fault. | – Check the startup parameters. – Check the settings on the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive even with a faulty external position encoder. | |
Fault: 14.21 (0E15hex | 3605dec) Description: SSI encoder – fault | ||
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Cause | Measure | |
SSI encoder detected a fault. | – Check the startup parameters. – Check the settings on the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive even with a faulty external position encoder. | |
Fault: 14.22 (0E16hex | 3606dec) Description: Critical internal fault | ||
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Cause | Measure | |
Encoder signaled internal fault. | – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.23 (0E17hex | 3607dec) Description: Internal error | ||
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Cause | Measure | |
Encoder signaled internal fault.
NOTE The encoder fault code is displayed in MOVISUITE® in the [Diagnostics] > [Fault memory T.] parameter group in the "Internal" parameter. | – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.24 (0E18hex | 3608dec) Description: Travel range exceeded | ||
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Cause | Measure | |
Current position mode does not allow for larger travel range. | – Ensure that the multi-turn encoder remains within the configured track range. – Check the limits. – Check the "Position mode" parameter.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.25 (0E19hex | 3609dec) Description: Error during encoder startup | ||
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Cause | Measure | |
Error during encoder start-up. | Switch the device off, check the connection of the encoder, and switch the device on again. | |
Fault: 14.26 (0E1Ahex | 3610dec) Description: Digital motor integration – critical fault | ||
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Cause | Measure | |
The encoder of the digital motor integration has detected a fault. The exact cause of the fault is displayed in the fault status of the subslave. | – Check for EMC-compliant installation. – Replace the encoder. | |
Fault: 14.27 (0E1Bhex | 3611dec) Description: Digital motor integration – fault | ||
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Cause | Measure | |
The encoder of the digital motor integration has detected a fault. The exact cause of the fault is displayed in the fault status of the subslave. | – Check for EMC-compliant installation. – Replace the encoder. | |
Fault: 14.28 (0E1Chex | 3612dec) Description: Digital motor integration – warning | ||
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Cause | Measure | |
The encoder of the digital motor integration has signaled a warning. The exact cause of the fault is displayed in the fault status of the subslave. | Check for EMC-compliant installation. | |
Fault: 14.29 (0E1Dhex | 3613dec) Description: Absolute position invalid | ||
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Cause | Measure | |
Diagnostics fault detected while evaluating absolute encoder position. Referencing has been canceled. | – Reference the drive again. – If the fault occurs repeatedly, contact SEW‑EURODRIVE Service.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.30 (0E1Ehex | 3614dec) Description: Invalid variant | ||
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Cause | Measure | |
The encoder option is not supported. | Replace encoder option. | |
The encoder card does not support encoder emulation. | – Switch off emulation. or – Replace the encoder card. | |
Fault: 14.50 (0E32hex | 3634dec) Description: Safety card encoder fault | ||
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Cause | Measure | |
Encoder fault detected on safety card. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 14.52 (0E34hex | 3636dec) Description: Encoder signal error | ||
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Cause | Measure | |
Unexpected encoder signals detected. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 14.53 (0E35hex | 3637dec) Description: Maximum frequency exceeded | ||
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Cause | Measure | |
Maximum permitted signal frequency exceeded. | – Check the maximum input frequency. – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 14.54 (0E36hex | 3638dec) Description: Cross comparison error | ||
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Cause | Measure | |
Cross comparison error in encoder evaluation. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 14.55 (0E37hex | 3639dec) Description: Level monitoring | ||
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Cause | Measure | |
Track signal level outside tolerance band. | – Check the wiring. – Check interference sources. – Apply the shield of the encoder cable over a large area. – Check the encoder. | |
Fault: 14.56 (0E38hex | 3640dec) Description: Maximum speed exceeded while encoder fault muting is active. | ||
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Cause | Measure | |
Permitted maximum speed exceeded while encoder fault muting is active. | – Check the maximum speed of the application while encoder fault muting is active and adjust if necessary. – Check the parameterization of the safety card and adjust if necessary. | |
Fault: 14.57 (0E39hex | 3641dec) Description: Maximum speed exceeded | ||
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Cause | Measure | |
Permitted maximum speed exceeded. | – Check the maximum speed of the application and adjust if necessary. – Check the parameterization of the safety card and adjust if necessary. | |
Fault: 14.58 (0E3Ahex | 3642dec) Description: Detection limit exceeded | ||
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Cause | Measure | |
Speed exceeded sensing limit. | – Check the maximum speed of the application and adjust if necessary. – Check the parameterization of the safety card and adjust if necessary. | |
Fault: 14.59 (0E3Bhex | 3643dec) Description: Encoder no longer referenced | ||
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Cause | Measure | |
Diagnostics fault detected during encoder evaluation. Referencing is canceled. | – Remove the cause of the fault. – Reference the encoder again. | |
Fault: 14.60 (0E3Chex | 3644dec) Description: Travel limit exceeded | ||
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Cause | Measure | |
Travel limit violated for an application with limited travel distance. | – Check the startup parameters. – Check the application. – Perform referencing again. | |
Fault: 14.61 (0E3Dhex | 3645dec) Description: Wrong number of bits per telegram | ||
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Cause | Measure | |
The number of bits received per telegram does not match the parameterized number of bits. | – Check the startup parameters. – Check the wiring. – Check interference sources. | |
Fault: 14.62 (0E3Ehex | 3646dec) Description: Wrong cycle frequency | ||
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Cause | Measure | |
Measured clock does not correspond with parameterized clock. | – Check the startup parameters. – Check the wiring. – Check interference sources. | |
Fault: 14.64 (0E40hex | 3648dec) Description: Inconsistent or corrupt data | ||
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Cause | Measure | |
Inconsistent or corrupt data detected during encoder evaluation. | – Check interference sources (e.g. from the area of EMC). – Check the encoder cable or shield. – Check the startup parameters. | |
Fault: 14.65 (0E41hex | 3649dec) Description: Illumination color error | ||
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Cause | Measure | |
The lighting color in the encoder data does not match the lighting color in use. | – Switch the device off and on again. – If the fault occurs repeatedly, replace the encoder and send it to SEW‑EURODRIVE together with the fault number. For further support, contact SEW‑EURODRIVE Service. | |
Fault: 14.66 (0E42hex | 3650dec) Description: No position code visible | ||
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Cause | Measure | |
Optical encoder cannot decode valid barcode/matrix code in field of view. | – Check the code tape for damage (e.g. gaps, covering, contamination, reflecting materials, or ambient light sources). – Check the optical system of the encoder for damage or dirt. – Check diagnostic data indicating faulty assembly. – Check the encoder for proper mounting, such as distance to the code tape, lateral offset or twisting. – To make the system more robust, increase the value of the "Threshold for tolerated faults – PXV encoder". – If the fault occurs repeatedly, replace the encoder and send it to SEW‑EURODRIVE together with the fault number. For further support, contact SEW‑EURODRIVE Service. | |
Fault: 14.67 (0E43hex | 3651dec) Description: SSI encoder – warning | ||
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Cause | Measure | |
The SSI encoder signaled a warning. | – Check the startup parameters. – Check the settings on the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, signal cables, etc.). – Replace the encoder.
NOTE In "Emergency mode" manual mode, you can move the drive even with a faulty external position encoder. | |
Fault: 14.68 (0E44hex | 3652dec) Description: Internal fault – overflow | ||
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Cause | Measure | |
Overflow detected during internal calculation. | Adjust the startup parameters, such as numerator scaling/denominator scaling. | |
Fault: 14.69 (0E45hex | 3653dec) Description: Invalid HIPERFACE® communication | ||
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Cause | Measure | |
Failure to establish connection with encoder. | – Acknowledge the encoder fault in the basic device. – Check the voltage supply. – Check interference sources (e.g. from the area of EMC). – Check the wiring.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.70 (0E46hex | 3654dec) Description: Error detecting low level | ||
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Cause | Measure | |
Fault detected while sensing low level. | – Check the wiring. – Check the encoder. – If the fault occurs repeatedly, replace the safety card and send it together with the fault number to SEW‑EURODRIVE. For further support, contact SEW‑EURODRIVE Service.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.71 (0E47hex | 3655dec) Description: Response time of safety card exceeded | ||
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Cause | Measure | |
The response time for calculating the speed or acceleration cannot be adhered to. This can be due to the following reasons: – The safety card has received more corrupt telegrams from the encoder than the fault tolerance allows. – The actual refresh time of the encoder is greater than parameterized. | – Check the wiring. – Check the encoder. – Adjust the refresh time to the value in the encoder documentation. – If the fault occurs repeatedly, replace the safety card and send it together with the fault number to SEW‑EURODRIVE. For further support, contact SEW‑EURODRIVE Service.
NOTE In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty. | |
Fault: 14.72 (0E48hex | 3656dec) Description: Internal fault – overflow during position calculation | ||
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Cause | Measure | |
Overflow detected during internal calculation of the position. | Adjust startup parameters, for example: – Numerator scaling/denominator scaling of the encoder – User units of the position | |
Fault: 14.73 (0E49hex | 3657dec) Description: Encoder range overflow pending | ||
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Cause | Measure | |
The encoder is just before overflow. The system is too fast. The position difference is above the 1/4 encoder range. In the case of the 1/2 encoder range, an undetected direction of rotation reversal occurs and consequently a permanent fault in position. | – Reduce the system speed. – Use an encoder with a larger encoder measuring range (resolution/multi-turn range). | |
Fault: 14.74 (0E4Ahex | 3658dec) Description: Unexpected sequence of signals | ||
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Cause | Measure | |
In the EL3Z linear encoder, the secondaries are arranged incorrectly. The sequence of north pole and south pole is not correct. | Check the secondaries. | |
