Fault 13 Encoder 1

Subfault: 13.1 Description: Error during position comparison check
	Response: Encoder 1 – latest critical fault
Cause	Measure
Fault detected when comparing raw position and track counter of absolute encoder.	– Check the wiring of the track signals. – Check for EMC-compliant installation. – Replace the encoder. – Replace the encoder card. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.1

Description: Error during position comparison check

Response: Encoder 1 – latest critical fault

Cause

Measure

Fault detected when comparing raw position and track counter of absolute encoder.

– Check the wiring of the track signals.

– Check for EMC-compliant installation.

– Replace the encoder.

– Replace the encoder card.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.2 Description: Unknown encoder type
	Response: Encoder 1 – latest critical fault
Cause	Measure
Encoder type not known and not supported by device.	– Check the encoder type. – Contact SEW‑EURODRIVE Service. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.2

Description: Unknown encoder type

Response: Encoder 1 – latest critical fault

Cause

Measure

Encoder type not known and not supported by device.

– Check the encoder type.

– Contact SEW‑EURODRIVE Service.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.3 Description: Invalid data
	Response: Encoder 1 – latest critical fault
	Cause	Measure
	The ratio of motor encoder resolution and distance encoder resolution is too large.	– Check the startup. – Check the project planning. – Check whether a suitable encoder is being used. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.
	Invalid encoder nameplate data (measuring steps/pulses per revolution/multi-turn).	Use a different encoder type. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.4 Description: Track measurement error
	Response: Encoder 1 – latest critical fault
Cause	Measure
Error during track measurement.	– Switch the device off and on again. – Check the wiring. – Check for EMC-compliant installation. – Check the encoder. Replace if necessary. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.4

Description: Track measurement error

Response: Encoder 1 – latest critical fault

Cause

Measure

Error during track measurement.

– Switch the device off and on again.

– Check the wiring.

– Check for EMC-compliant installation.

– Check the encoder. Replace if necessary.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.5 Description: Internal warning
	Response: Encoder – warning
Cause	Measure
Encoder signaled warning.	– Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Clean the sensor.

Subfault: 13.5

Description: Internal warning

Response: Encoder – warning

Cause

Measure

Encoder signaled warning.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, data cables, etc.).

– Clean the sensor.

Subfault: 13.6 Description: Signal level too low
	Response: Encoder 1 – latest critical fault
Cause	Measure
The value established from the level of the two track signals A and B is below the permitted limit.	– Check the wiring. – Check for EMC-compliant installation. – Check the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.6

Description: Signal level too low

Response: Encoder 1 – latest critical fault

Cause

Measure

The value established from the level of the two track signals A and B is below the permitted limit.

– Check the wiring.

– Check for EMC-compliant installation.

– Check the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.7 Description: Signal level too high
	Response: Encoder 1 – latest critical fault
Cause	Measure
The value of one or both of the track signals A and B exceeds the permitted limit.	Check the gear ratio of the resolver that is being used.

Subfault: 13.7

Description: Signal level too high

Response: Encoder 1 – latest critical fault

Cause

Measure

The value of one or both of the track signals A and B exceeds the permitted limit.

Check the gear ratio of the resolver that is being used.

Subfault: 13.8 Description: Error during level monitoring
	Response: Encoder 1 – latest critical fault
Cause	Measure
The value established from the level of the two track signals A and B exceeds the permitted limit.	Check the resolver mounting position.

Subfault: 13.8

Description: Error during level monitoring

Response: Encoder 1 – latest critical fault

Cause

Measure

The value established from the level of the two track signals A and B exceeds the permitted limit.

Check the resolver mounting position.

Subfault: 13.9 Description: Error during quadrant check
	Response: Encoder 1 – latest critical fault
Cause	Measure
Error checking quadrants (sine tracks/cosine tracks).	– Switch the device off and on again. – Check the wiring. – Check for EMC-compliant installation. – Check the encoder. Replace if necessary. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.9

Description: Error during quadrant check

Response: Encoder 1 – latest critical fault

Cause

Measure

Error checking quadrants (sine tracks/cosine tracks).

– Switch the device off and on again.

– Check the wiring.

– Check for EMC-compliant installation.

– Check the encoder. Replace if necessary.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.10 Description: Position tolerance range exceeded
	Response: Encoder 1 – latest critical fault
Cause	Measure
Jump in position impermissibly large.	– Check the startup parameters. – Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Replace the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.10

Description: Position tolerance range exceeded

Response: Encoder 1 – latest critical fault

Cause

Measure

Jump in position impermissibly large.

– Check the startup parameters.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, data cables, etc.).

– Replace the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.11 Description: Encoder data timeout
	Response: Encoder 1 – latest critical fault
	Cause	Measure
	Communication to encoder has failed.	Contact SEW‑EURODRIVE Service.
	Internal fault detected in resolver evaluation.	Check for EMC-compliant installation.

Subfault: 13.12 Description: Emergency
	Response: Encoder 1 – latest critical fault
Cause	Measure
CANopen encoder signals emergency.	For measures to correct the fault, refer to the documentation of the respective encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.12

Description: Emergency

Response: Encoder 1 – latest critical fault

Cause

Measure

CANopen encoder signals emergency.

For measures to correct the fault, refer to the documentation of the respective encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.13 Description: Initialization error
	Response: Encoder 1 – latest fault
Cause	Measure
Communication error during initialization.	– Check the wiring. – Check the startup parameters. – Check the encoder settings. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.13

Description: Initialization error

Response: Encoder 1 – latest fault

Cause

Measure

Communication error during initialization.

– Check the wiring.

– Check the startup parameters.

– Check the encoder settings.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.14 Description: Communication error
	Response: Encoder 1 – latest fault
Cause	Measure
Faulty communication with encoder.	– Check the voltage supply. – Check for EMC-compliant installation. – Check the wiring. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.14

Description: Communication error

Response: Encoder 1 – latest fault

Cause

Measure

Faulty communication with encoder.

– Check the voltage supply.

– Check for EMC-compliant installation.

– Check the wiring.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.15 Description: System error
	Response: Encoder 1 – latest critical fault
Cause	Measure
System error while evaluating encoder.	– Check the settings of the encoder numerator/denominator factors. – Check whether the frame length matches the set transmission rate. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.15

Description: System error

Response: Encoder 1 – latest critical fault

Cause

Measure

System error while evaluating encoder.

– Check the settings of the encoder numerator/denominator factors.

– Check whether the frame length matches the set transmission rate.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.16 Description: High level in signal cable – critical fault
	Response: Encoder 1 – latest critical fault
Cause	Measure
Permanent high level of data signal detected.	– Check the wiring. – Check the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.16

Description: High level in signal cable – critical fault

Response: Encoder 1 – latest critical fault

Cause

Measure

Permanent high level of data signal detected.

– Check the wiring.

– Check the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.17 Description: High level in signal cable – fault
	Response: Encoder 1 – latest fault
Cause	Measure
Permanent high level of data signal detected.	– Check the wiring. – Check the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.17

Description: High level in signal cable – fault

Response: Encoder 1 – latest fault

Cause

Measure

Permanent high level of data signal detected.

– Check the wiring.

– Check the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.18 Description: Low level in signal cable – critical fault
	Response: Encoder 1 – latest critical fault
Cause	Measure
Permanent low level of data signal detected.	– Check the wiring. – Check the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.18

Description: Low level in signal cable – critical fault

Response: Encoder 1 – latest critical fault

Cause

Measure

Permanent low level of data signal detected.

– Check the wiring.

– Check the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.19 Description: Low level in signal cable – fault
	Response: Encoder 1 – latest fault
Cause	Measure
Permanent low level of data signal detected.	– Check the wiring. – Check the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.19

Description: Low level in signal cable – fault

Response: Encoder 1 – latest fault

Cause

Measure

Permanent low level of data signal detected.

– Check the wiring.

– Check the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.20 Description: SSI encoder – critical fault
	Response: Encoder 1 – latest critical fault
Cause	Measure
SSI encoder detected a critical fault.	– Check the startup parameters. – Check the settings on the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Replace the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive even with a faulty external position encoder.

Subfault: 13.20

Description: SSI encoder – critical fault

Response: Encoder 1 – latest critical fault

Cause

Measure

SSI encoder detected a critical fault.

– Check the startup parameters.

– Check the settings on the SSI encoder.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, data cables, etc.).

– Replace the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive even with a faulty external position encoder.

Subfault: 13.21 Description: SSI encoder – fault
	Response: Encoder 1 – latest fault
Cause	Measure
SSI encoder detected a fault.	– Check the startup parameters. – Check the settings on the SSI encoder. – Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Replace the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive even with a faulty external position encoder.

Subfault: 13.21

Description: SSI encoder – fault

Response: Encoder 1 – latest fault

Cause

Measure

SSI encoder detected a fault.

– Check the startup parameters.

– Check the settings on the SSI encoder.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, data cables, etc.).

– Replace the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive even with a faulty external position encoder.

Subfault: 13.22 Description: Critical internal fault
	Response: Encoder 1 – latest critical fault
Cause	Measure
Encoder signaled internal fault.	– Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Replace the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.22

Description: Critical internal fault

Response: Encoder 1 – latest critical fault

Cause

Measure

Encoder signaled internal fault.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, data cables, etc.).

– Replace the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.23 Description: Internal fault
	Response: Encoder 1 – latest fault
Cause	Measure
Encoder signaled internal fault. INFORMATION The encoder fault code is displayed in MOVISUITE® in the [Diagnostics] > [Fault memory T.] parameter group in the "Internal" parameter.	– Check the wiring. – Check interference sources (light beam interrupted, reflector, data cables, etc.). – Replace the encoder. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.23

Description: Internal fault

Response: Encoder 1 – latest fault

Cause

Measure

Encoder signaled internal fault.

INFORMATION

The encoder fault code is displayed in MOVISUITE® in the [Diagnostics] > [Fault memory T.] parameter group in the "Internal" parameter.

– Check the wiring.

– Check interference sources (light beam interrupted, reflector, data cables, etc.).

– Replace the encoder.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.24 Description: Travel range exceeded
	Response: Encoder 1 – latest fault
Cause	Measure
Current position mode does not allow for larger travel range.	– Ensure that the multi-turn encoder remains within the configured track range. – Check the limits. – Check the "Position mode" parameter. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.24

Description: Travel range exceeded

Response: Encoder 1 – latest fault

Cause

Measure

Current position mode does not allow for larger travel range.

– Ensure that the multi-turn encoder remains within the configured track range.

– Check the limits.

– Check the "Position mode" parameter.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.25 Description: Error during encoder startup
	Response: Output stage inhibit
Cause	Measure
Error during encoder start-up.	Switch the device off, check the connection of the encoder, and switch the device on again.

Subfault: 13.25

Description: Error during encoder startup

Response: Output stage inhibit

Cause

Measure

Error during encoder start-up.

Switch the device off, check the connection of the encoder, and switch the device on again.

Subfault: 13.26 Description: Digital motor integration – critical fault
	Response: Encoder 1 – latest critical fault
Cause	Measure
The encoder of the digital motor integration has detected a fault. The exact cause of the fault is displayed in the subslave's fault status.	– Check for EMC-compliant installation. – Replace the encoder.

Subfault: 13.26

Description: Digital motor integration – critical fault

Response: Encoder 1 – latest critical fault

Cause

Measure

The encoder of the digital motor integration has detected a fault. The exact cause of the fault is displayed in the subslave's fault status.

– Check for EMC-compliant installation.

– Replace the encoder.

Subfault: 13.27 Description: Digital motor integration – fault
	Response: Encoder 1 – latest fault
Cause	Measure
The encoder of the digital motor integration has detected a fault. The exact cause of the fault is displayed in the subslave's fault status.	– Check for EMC-compliant installation. – Replace the encoder.

Subfault: 13.27

Description: Digital motor integration – fault

Response: Encoder 1 – latest fault

Cause

Measure

The encoder of the digital motor integration has detected a fault. The exact cause of the fault is displayed in the subslave's fault status.

– Check for EMC-compliant installation.

– Replace the encoder.

Subfault: 13.28 Description: Digital motor integration – warning
	Response: Encoder – warning
Cause	Measure
Encoder of digital motor integration signaled a warning. The exact cause of the fault is displayed in the subslave's fault status.	Check for EMC-compliant installation.

Subfault: 13.28

Description: Digital motor integration – warning

Response: Encoder – warning

Cause

Measure

Encoder of digital motor integration signaled a warning. The exact cause of the fault is displayed in the subslave's fault status.

Check for EMC-compliant installation.

Subfault: 13.29 Description: Absolute position invalid
	Response: Encoder 1 – latest fault
Cause	Measure
Diagnostics error detected while evaluating absolute encoder position. The referencing was canceled.	– Reference the drive again. – If the fault occurs repeatedly, contact SEW‑EURODRIVE Service. INFORMATION In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.

Subfault: 13.29

Description: Absolute position invalid

Response: Encoder 1 – latest fault

Cause

Measure

Diagnostics error detected while evaluating absolute encoder position. The referencing was canceled.

– Reference the drive again.

– If the fault occurs repeatedly, contact SEW‑EURODRIVE Service.

INFORMATION

In "Emergency mode" manual mode, you can move the drive using the motor encoder even if the external position encoder is faulty.