Sending in a unit for repair

If a fault cannot be repaired, please contact SEW-EURODRIVE Service (see chapter "Address list").

Always provide the numbers of the status sticker when consulting with SEW-EURODRIVE electronics service. so our Service personnel can assist you more effectively.

Please provide the following when you send in the device for repair:

  • Serial number (see nameplate)
  • Type designation
  • Unit design
  • Short description of the application (application, control type, etc.)
  • Type of fault
  • Surrounding circumstances
  • Your own presumptions
  • Preceding, unconventional events, etc.