Sending in a unit for repair

If a fault cannot be repaired, please contact SEW-EURODRIVE Service (see "Address list").

Please always specify the digits of the status label when you contact the SEW electronics service, so our Service personnel can assist you more effectively.

Provide the following information when sending the device in for repair:

• Serial number (see nameplate)
• Type designation
• Unit design
• Short description of the application (application, control type, etc.)
• Type of fault
• Accompanying circumstances
• Your own assumptions
• Any unusual events preceding the problem, etc.